About Us

About Us

Tom Jolly trades as 'The Model Catalogue' using the web site domain name http://www.themodelcatalogue.com. The Model Catalogue is an specialist internet model and modelling accessory retailer that is totally committed to your satisfaction.

Our Contact details

Please send paper correspondence to The Model Catalogue, 5 Lavare Court, Old Catton, Norwich, Norfolk, NR6 7BS, United Kingdom

Tel: 07825 775666 (International + 44 7825 775666)*
Fax: 0870 123 1614 (International + 44 870 123 1614)
Email: Please use the Contact Us button above.

*This number is Faith Mixer's business mobile number. This is the best way to contact her as she is often away from her desk. If she is not available to talk please leave a message and she will get back to you as soon as she is able.

A conscientious business...

The Model Catalogue was established in 2002 to provide plastic model kit enthusiasts a user-friendly online shop from which to buy plastic model kits and accessories at competitive prices. Tom Jolly provides the business direction and web site management while Kim Jolly and Faith Mixer deal with order fulfillment and first tier sales support.

We don't have a presence in the local high street and all our stock is stored off-location. As such, customers are advised not to visit the address provided on this web site.

We work in a 'virtual environment', meaning that we don't operate in traditional-style office space. Everyone involved in The Model Catalogue contributes from a place of their choosing and we communicate with each other, our suppliers and our customers predominantly via email and phone.

What we sell...

We now mainly stock Airfix, Revell & Trumpeter plastic kit models and modelling accessories from Revell, Humbrol, Microscale, Tamiya, Xtracrylix and many more. As you may know these companies are leaders in their field and firm favorites with many modellers and hobbyists.

It is VERY SAFE to shop online with us...

The Model Catalogue understands the concerns it's customers may have with regard to the security of their credit card details on the internet. In light of this it was decided to draw on the experience and expertise of Paypal, a well-known and trusted internet payment processing company. As a result no credit card details are taken or stored by The Model Catalogue during normal online purchases.

We take your contact and order details, but to complete the payment process we pass these details onto Paypal, to whom you will provide your credit card details on a secure server, safe in the knowledge that large amounts of money and research have been spent developing methods to keep your credit card details away from prying eyes. You will know you are on a safe server because you will see the padlock icon at the bottom of your browser window and the URL will begin with "https:".

An afterthought about online fraud. The real threat facing users of credit cards on the internet is traditional style fraud. An example: if you visited a restaurant and paid with your credit card, an unscrupulous employee might make a note of all your details on a piece of paper while processing your bill payment slip. They take this information away with them when they finish work for the evening and use it to buy products on the internet. Contrary to popular belief, the risk of being a victim of credit card fraud is much higher in the 'real' world than on the internet, so the advice to all our customers is to be vigilant in the real world and the chances of being subjected to fraud on the internet will be a lot slimmer.

What if your order is delayed...

The Model Catalogue uses Royal Mail and Parcel Force to send your orders to you. Although the service is usually excellent, there are some occasions when a parcel can be delayed. (There has only been a few occasions within the past 5 years where a customer has told us the parcel did not arrive at all.)

What should you do if Royal Mail does not deliver? Well the first thing to remember is that The Model Catalogue will indemnify you for any loss due to a lost parcel, so you don't have to worry about financial loss. All you will have to worry about is the inconvenience in the delivery delay of your parcel.

Over the years we have established a reliable procedure to ensure that we give Royal Mail every chance to deliver (as explained they usually do turn up) before we put our recovery plan into action.

The recovery plan essentially involves giving you the option of requesting a replacement parcel. However if you choose this option, you will be responsible for sending back and paying the postage for the original parcel when, and / or if, it arrives. As mentioned it usually does arrive eventually and we have found, particularly for overseas parcels, sending a replacement creates a lot more hassle for the customer than if the wait had been extended for a few more days. Nevertheless if you ever find yourself in this position, please email us and we will swing into action to fix the problem.

Complaints and praise...

We naturally do everything in our power to ensure your shopping experience is a positive and rewarding one, however if you have any cause for complaint please email us. We aim to respond within 24 hours. Likewise if we have succeeded in providing total satisfaction, you are very welcome express you pleasure and satisfaction using the same link.