TERMS AND CONDITIONS

About Us

Tom Jolly trades as "The Model Catalogue" using the web site domain name http://www.themodelcatalogue.com. The Model Catalogue is an specialist internet model and modelling accessory retailer that is totally committed to Your satisfaction. Please take some time to read our terms and conditions and if You have any suggestions or comments please email us.

Our Contact details

Please send correspondence to The Model Catalogue, 24 Heyford Road, Catton, Norwich, Norfolk, NR6 6GB, United Kingdom. Phone: 01603 817143 (International + 44 1603 817143) Fax: 0870 915 6286 (International + 44 870 915 6286). To send an email to us please click here.

Content

The content within The Model Catalogue's Web Site (the "Site") is the intellectual property of The Model Catalogue and its owners except where it is the intellectual property of it's suppliers or partners. In either case You are not permitted to use such images and / or text for personal means unless specific permission has been granted by the lawful copyright owner. The Site has been provided in good faith on an "as is" basis and makes no guarantee that the information or prices provided within are accurate, complete, current or correct. The information provided in the Site is not advice designed to influence a purchasing decision on the Site or any other retailer. We take reasonable precautions to prevent virus infection but we cannot guarantee that this Site will be free of e-risks such as viruses.

Products

Great skill on the part of the model builder is often required to complete a model such that it is a realistic scale likeness of the real thing. Due to the nature of the plastic injection moulding process and the age of some moulds, the quality of some of the parts that make up a model kit  may not be of a standard perceived to be reasonable by the Customer and there may be some inconsistencies between the scale model kit and the real thing. It is in the nature of the modelling hobby to apply skills to correct these short comings. The Model Catalogue will retains the right to refuse liability to refund a Customer if on opening a model kit the Customer decides a model is inappropriate for their skill set or perceives that the standard of plastic moulding to be sub-standard.

Our Rights

From time to time it may be necessary, or occur outside our control, to modify or withdraw this web Site, temporarily or permanently. We reserve the right to do so without warning or being liable to our Customers, Visitors or other Third Parties (hereinafter collectively referred to as "Customer", "Customers", "You" or "Your"). It is also our right to modify the terms and conditions without notice. It is the responsibility of the Customer to verify that he or she agrees with the terms and conditions before making a purchase or using the Site for information purposes. The Model Catalogue is entitled to refuse any order placed by a Customer on the Site or by any other method. All orders are subject to acceptance by The Model Catalogue and the availability of goods ordered. The Model Catalogue retains the right to choose whether or not to enforce any clause or part of any clause in these terms and conditions and previous action in this respect shall not be deemed to affect the validity or enforceability of any part of this contract at any other time. This contract shall be governed by the laws of England and Wales and the Customer agrees to submit to the jurisdiction of the English courts.

Force Majeur

The Model Catalogue shall not be liable to a Customer or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of The Model Catalogue's obligations in respect of the goods, if the delay or failure was due to any cause beyond The Model Catalogue's control. Without prejudice to the generality of any of the preceding statement, the following shall be regarded as causes beyond The Model Catalogue's control: (i) act of God, explosion, flood, tempest, fire or accident; (ii) war, threat of war, sabotage, insurrection, civil disturbance or requisition; (iii) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; (iv) import or export regulations or embargoes; (v) strikes, lock-outs or other industrial actions or trade disputes (at The Model Catalogue or a third party); (vi) difficulty in obtaining materials, labour or machinery; (vii) power failure or breakdown of machinery.

Links

This Site includes links to third party web Sites. Customers must take responsibility for their own actions when conducting business on any sites linked to from this Site. The Model Catalogue is not liable for material published or goods sold on any web site linked to from this Site.

Safety Notice

In respect of goods sold and modelling advice provided through the Site or by any other means The Model Catalogue emphasizes that it is the responsibility of the customer to take reasonable care when using the products sold on this Site and to arrange appropriate training to reduce the probability of accidents occurring. The Model Catalogue accepts no liability if the products are not used in the manner they were intended for or if unreasonable risks are taken with their use or storage. If You have any questions regarding the use or storage of the products sold by on the Site, please email us.

Making A Purchase

Your obligation is to ensure that all the details you provide in connection with a purchase on the Site are correct. If any details are deemed to be incorrect The Model Catalogue reserves the right to cancel the contract.

Making a purchase could not be easier. Simply browse the catalogue, and put any items You wish to buy in the shopping basket by clicking the 'Buy Now' button adjacent to the product. After You have finished selecting Your items, click on "Checkout" and You will be asked for a few details that we need to complete the purchase order. All product prices listed on this web Site include VAT. The Grand Total cost of Your order will be the price of the goods, handling and shipping charges. 17.5% of this figure is accounted for by VAT. We accept payment using selected credit and debit cards through WorldPay, Paypal and Nochex and by cheque issued using a Sterling bank account with a United Kingdom domiciled bank.

If You are shopping from outside the UK, You can choose to pay in US Dollars, Euros or You can pay in British Pounds Sterling and let Your credit card company convert the transaction into Your own currency. We accept several payment types online through Paypal, Nochex & Worldpay (including Visa, Delta, MasterCard, Switch, JCB, Laser, & Electron). You may send Your credit card information via phone, fax, snail mail or over the Internet.

The Model Catalogue considers a contract of sale binding only upon email confirmation of dispatch of the relevant order by The Model Catalogue. The Model Catalogue employs a fraud prevention policy by checking the consistency of the information provided by a Customer placing an order, such as their address, telephone number and email. If this information is inconsistent with records held by our partners (such as Worldpay, BT or Royal Mail), The Model Catalogue reserves the right to delay the dispatch of the relevant order until the Customer has satisfied The Model Catalogue as to the reasons behind the inconsistency between the personal information provided and the information held by our partners. If satisfaction is not achieved The Model Catalogue reserves the right to cancel the contract and return funds.

The Model Catalogue makes available a .pdf file of inventory of products and prices available on the site but this is not a dynamic document and therefore the accuracy of the information cannot be guaranteed to be up to date. Information on the Site takes precedence over this document. The Model Catalogue retains the right to cancel a contract based on information taken from this document by a Customer.

The terms and conditions laid out in this document dictate all contracts of sale between The Model Catalogue and its Customers. The terms and conditions of this contract do not affect consumers' statutory rights.

Shipping And Handling

We deliver to the UK, the European Union and many other countries. This list changes frequently so for an up-to-date list of countries we ship to please create a dummy order by putting any item in the shopping basket and proceed to stage two of the checkout process (this infers no contractual obligation at this stage in the checkout process). You will find a drop-down menu of all the countries we ship to. In the same manner shipping methods available for a particular order are provided to the Customer on the Site in the checkout process. The Model Catalogue retains the right modify shipping choices on the Site from time to time.

Orders will in the vast majority of cases be dispatched the following morning. The Model Catalogue reserves the right to modify the method of delivery at it's own discretion, although this will never be to an inferior service to that paid for by You; neither will it affect the price paid by You. It is incumbent on You, the customer, to buy additional insurance if You feel it necessary. The cost of postage will depend primarily on the approximate combined weight of the products ordered and the packaging. The handling charge reflects a fixed cost for packaging and the cost of labour involved in processing Your order. Prices for Royal Mail postage can be found on their web site (http://www.royalmail.com).

Delivery is deemed to take place when the goods are delivered to the Customer's nominated address or handed over to the Customer or an appointed representative of the customer at a third party location such as a Royal Mail sorting office. From this moment on all risks of loss, breakage, and any other damage accidental or otherwise shall pass to the Customer.

Delivery Schedule

If received on a normal working day (Monday to Friday except for UK Bank and other National Holidays), we will process Your order that day. In the majority of cases it will enter the postal system the following normal working day morning just before noon (British Standard Time). The Model Catalogue makes every effort to meet the targets agreed with the Customer, but does not accept liability for failure to deliver within the agreed timescales when the cause is beyond it's reasonable control, such as delivery company failure or when a supplier fails to deliver on time. In these situations The Model Catalogue will email the Customer explaining the nature of the delay. If so desired a Customer is permitted to cancel the contract at this point.

Back Orders

If an item ordered is out of stock resulting in a delivery delay, The Model Catalogue will inform the customer within 48 hours. If the order hasn't been completed within 30 days of expected delivery date, the customer is within their rights to cancel the contract and receive a full refund from The Model Catalogue for the part of the order not delivered.

Security of Personal and Credit Card Details

Sensitive personal information declared to The Model Catalogue is submitted using SSL (Secure Socket Layer) encryption. The Model Catalogue does NOT hold electronic records of any credit card numbers used to settle contracts entered into between Customers and The Model Catalogue. All online payments are conducted on our payment partners' web sites (Paypal, Worldpay & Nochex). Credit card numbers and personal details are encrypted when they are sent to or from these web sites.

Our Guarantee

We always aim to guarantee Your satisfaction. We are obliged to allow You to cancel an order at any time up to the end of the 30th working day, starting from the day after receipt of the goods. However, we offer a 5 year money-back guarantee on any purchase from us subject to certain reasonable conditions.

The Model Catalogue must be notified in writing by email, fax or letter of a Customer's desire to cancel a contract. A refund will be made within 30 days of the physical return of the order. The Customer must take reasonable care to safeguard the goods while in their possession and return them to The Model Catalogue in the condition they were received. Please be sure to package the goods  in the same manner in which they arrived. If this condition is not complied with and the goods arrive damaged, we retain our right to be compensated accordingly. If the customer chooses to send the goods back by Royal Mail, he or she is responsible for their safety until it has been delivered to and accepted by someone representing The Model Catalogue. You may wish to secure a stamped certificate of posting from the postal clerk or pay for 'Signed For' delivery. This will enable You to pursue compensation from Royal Mail if the package does not arrive at The Model Catalogue's premises. If the Customer chooses not to return the goods, The Model Catalogue can arrange for them to be collected, but the cost will be deducted from the refund.

Pricing, Sale & Offer Policy

The Model Catalogue reserves the right to modify prices from time to time and without notice. The Model Catalogue submits product information to shopping comparison sites, such as Froogle, but these prices are not a live feed and therefore the price on the comparison site may diverge from the price on the Site as time passes away from the last upload of product information. The price which takes precedent in all cases is the price shown on the Site.

On occasion we offer items for sale at varying discounts from our normal price. It is not intended that individual customers buy large numbers of items that are on sale. As such we reserve the right to restrict the quantity purchased per person to one item. We also also reserve the right to apply the sale price only to those items that are in stock: once an item goes out of stock during a sale we reserve the right to cancel any contract subsequent to that time, irrespective of whether or not the Site has been updated in time to reflect that the item is out of stock.

The Model Catalogue makes every effort to ensure that prices and description quoted on the Site are correct and accurate. However because we are human mistakes are possible. Where obvious errors or omissions have been made The Model Catalogue retains the right the cancel a contract whether or not monies have been accepted by a payment partner such as Paypal. An obvious error or omission shall be deemed to be a variance greater the 15% from our normal price.

Tax Charges

All prices on the web Site include UK VAT (sales tax) at 17.5%. Unfortunately we are currently unable to deduct VAT from orders placed by customers living outside of the European Union.

Privacy Policy

The Model Catalogue NEVER discloses buyers' information to third parties. Cookies are used on this shopping Site to keep track of the contents of Your shopping cart once You have selected an item and Your details if You select the 'Remember Me' option. Data collected by this Site is used to: a. Take and fulfill Customer purchase orders b. Administer and enhance the Site and service c. contact customers from time to time with information about the site or the products we offer for sale.

Who should I contact if I have a question with regards to privacy?

Tom Jolly is responsible for ensuring The Model Catalogue Privacy Policy is adhered to. Please leave a message at the helpdesk. He will deal with Your query within 48 business hours.

What information is collected and why?

We only collect personal information from You if You place an order or subscribe to any of our online tools such as the Mailing List, or the Discussion Group. Unless sent from the home page information is encrypted using SSL when sent from Your browser to our server. If you wish to encrypt all information sent and received this is possible by replacing "http:" with "https:" on any page on the Site, however this will slow down your page loading speed.

The information we collect at The Model Catalogue when You place an order is only essential information such as Your name, address, telephone & fax numbers and Your order details, to allow us to get Your order to You in good time and make sure we have a way of contacting You if we have problems fulfilling it. All financial information is submitted to the WorldPay, Paypal or Nochex server depending on Your preferred payment method: The Model Catalogue does not receive any credit card details from the customer when an online purchase is made. For more information about our payment providers (Worldpay, Paypal & Nochex) please visit their web sites.

Who is collecting the information and how?

All information collected on the web Site is input into browsers by customers and submitted to our host's server for brief storage or emailed directly to PCs in our office. Reasonable firewall and anti-virus precautions are taken to ensure this information is and will remain protected and secure.

Can You opt out of receiving communications from us?

When You place an order with us we will use Your email address to stay in touch with You. The most common method is through our Mailing list. If You do not want to receive emails from us, simply email unsubscribekitchat@themodelcatalogue.com (with 'unsubscribe' typed in the subject) and Your email address will be removed from all outgoing Mailings unless you incept a correspondence trail by emailing us or we need to contact you to complete an order you have placed with us.

Do we share customer details with third parties?

Absolutely NOT. We will never, ever share Your details with any third party.

Returns Policy

Products ordered from The Model Catalogue should arrive in perfect condition. If this is not the case please return the goods to The Model Catalogue, using the method described in the Customer Helpdesk page. A refund will be processed accordingly.